Current Job Opportunity


August 20, 2014

Closing Date

September 2, 2014

Position Number


Position Title

Senior Network Support Analyst

Job Location

Office of the State Courts Administrator, ISS – Support Services, Tallahassee, Florida

Salary Range

$3,830.63 - $7,714.89 Monthly*

*The successful candidate will be hired at the minimum salary.

Job Description

The essential function of the position within the organization is to provide State Courts System network based systems analysis and support. The position is responsible for providing training to network system users and/or providing analysis and support to the State Courts System enterprise infrastructure.  The position is expected to manage and deploy Windows based servers, support data storage systems and storage area networks, support email systems, backup recovery systems, provide enterprise Active Directory support, lead and/or assist technical staff, and prepare required documentation and reports. The position works under general supervision, independently developing work methods and sequences.

Examples of Work Performed

(Note: The examples of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position).


  • Perform duties as Systems Administrator for the Windows Active Directory Domain with a focus on Windows Server Operating Systems and all related application software.  The scope of this work will include work at the Office of the State Courts Administrator and support for statewide implementations.
  • Support the statewide court network infrastructure and the on-site technical staff at remote sites.
  • Perform research and evaluation of hardware and software products related to Microsoft server and Microsoft desktop operating systems.  
  • Produces documentation and distributes findings as needed to ISS staff regarding computer technology developments and their impact on new and existing systems.
  • Support statewide e-mail systems; provide related technical support and training for users as required.
  • Plan, schedule, coordinate, design, deliver, and evaluate computer hardware and software training programs for State Courts System personnel.
  • Coordinate expansion of the statewide court network; develop and maintain all aspects of related documentation; provide second-level server and workstation support for courts.
  • Provide Active Directory management and support; perform data and system backup and provide anti-malware system maintenance and support.
  • Install and configure routers and edit current configurations; troubleshoot and correct routing issues.
  • Lead and/or assist staff, including training, assigning, evaluating technical work and consulting.  Provide direction and guidance as required.
  • Support internal web page; provide Internet and Intranet server maintenance and support.
  • Complete technical tasks, such as serving as backup video coordinator for the courts or managing special technical projects as directed by supervisor.
  • Record videos utilizing complex recording equipment and computer software.
  • Gather information/data to support periodic and special technical reports, documenting activities for the area of responsibility.
  • Perform administrative tasks, such as performing research, creating network user guides, preparing periodic employee evaluations, faxing, telephoning, or photocopying.
  • Attend or conduct staff meetings to exchange information; attend technical or professional classes, workshops or seminars to improve professional skills.

Education and Training Guidelines


  • Bachelor’s degree in computer science, MIS, information technology, programming or a closely related field.
  • Additional relevant experience may substitute for the recommended educational level on a year-for-year basis.



  • Two years of related experience.
  • Additional relevant education may substitute for the recommended experience on a year-for-year basis, excluding supervisory experience.



Data Responsibility: Directs others in major events and reports on activities and results.


People Responsibility: Supervises or directs others by determining or interpreting work procedures, assigning specific duties, maintaining harmonious relations, and promoting efficiency.


Assets Responsibility: Requires minimum responsibility for only small quantities of low cost items or supplies where opportunities for achieving economies or preventing loss are negligible.


Mathematical Requirements: Uses addition, subtraction, multiplication, and division; may compute ratios, rates, and percentages; may use basic algebra calculating variables and formulas, and/or basic geometry, calculating plane and solid figures.  


Communications Requirements: Reads scientific and technical journals, abstracts, financial reports, and legal documents; writes complex articles and reports; makes presentations to professional groups.  


Complexity of Work: Performs work involving the application of principles of logical thinking, technological, or legal practice to diagnose or define problems, collect data and solve abstract problems with widespread unit or organization impact; requires sustained, intense concentration for accurate results and continuous exposure to unusual pressure.  


Impact of Decisions: Makes decisions with moderately serious impact - affects work unit and may affect other units or citizens.  


Equipment Usage: Handles machines, tools, equipment or work aids involving moderate latitude for judgment regarding attainment of a standard or in selecting appropriate items, such as computer networks.


Safety of Others: Requires some responsibility for safety and health of others and/or for occasional enforcement of the standards of public safety or health.

Special Comments

This position's primary areas of responsibility, in order of priority, are support and administration of Active Directory, network operating systems, servers, e-mail, messaging, and streaming media services. This position is also responsible for regularly auditing backups, storage management, software version/patch levels, and system vulnerabilities.


This position is unique in that roughly an equal amount of time is spent doing desktop support for clients, as well as planning and organizing projects. These projects are very broad in scope and are usually end to end, meaning from initial testing of software, hardware, and communications/networking equipment; planning the implementations of the new systems, and then supporting them once they are in place. This position is also called on to document work so that other technical staff may support systems that have been designed and configured.


This position regularly deals with appellate court personnel, trial court personnel, judges, justices, court system technical staff, and court administrators.  In addition this position is called on to interact with networking vendors and support personnel.

How to Apply

Submit a current and complete State of Florida Employment Application to the People First Service Center online at


For additional information, questions, or concerns,   please contact: Personnel Services at 850-922-7034.


An application must be submitted for the position listing the appropriate class title and position number for which you are applying. Your application must be received by 11:59  p.m. on the closing date.


The successful applicant will be subject to a criminal background check.


We are an equal opportunity employer.  We do not discriminate on the basis of race, religion, color, sex, age, national origin, genetic information or disability


We hire only U.S. citizens and lawfully authorized alien workers.


If you need an accommodation to participate in the application/selection process, please call the contact person at the number indicated for each respective position. Persons using a TDD may call the contact person through the Florida Relay Service 1-800-955-8771.