Date: April 3, 2013
Closing Date: April 19, 2013
Position Number: 08748
Senior User Support Analyst
Fifth District Court of Appeal, Daytona Beach, Florida
$3,474.51 - $6,601.57 (Monthly*)
*The successful candidate will be hired at the minimum salary.
The Senior User Support Analyst is responsible for troubleshooting, analyzing and correcting hardware and software problems; providing video teleconferencing support for the Florida judicial network; researching and implementing new/current technology; providing user training; supervising information system projects; serving as liaison and information resource; responsible for network backup and virus protection and performing related clerical tasks. The position works under general supervision independently developing work methods and sequences.
Bachelor’s degree in computer science, information technology or a closely related field and two years of related experience.
Coordinates or determines time, place, or sequence of operations or activities based on analysis of data and possibly executes determinations or reports on events.
Persuades or influences others in favor of a service, course of action, or point of view.
Requires some responsibility for achieving minor economies and/or preventing minor losses through the handling of or accounting for materials, supplies, or small amounts of money.
Uses basic algebra calculating variables and formulas, and/or basic geometry, calculating plane and solid figures; may compute discounts, interest, ratios and proportions, and percentages.
Reads professional publications; composes complex reports; speaks formally to groups within the organization.
Complexity Of Work:
Performs coordinating supervisory work involving policy and guidelines, with constant problem solving requires continuous, close attention for accurate results and frequent exposure to unusual pressure.
Impact Of Decisions:
Makes decisions with moderately serious impact - affects work unit and may affect other units or citizens.
Leads or handles machines, tools, equipment or work aids involving moderate latitude for judgment regarding attainment of a standard or in selecting appropriate items, such as computers, peripherals, software programs or network servers.
Examples of work:
*Troubleshoots, analyzes and resolves computer hardware and software problems/issues; uses diagnostic software and technical troubleshooting processes; troubleshoots network problems as required. Researches and installs new software on LAN as needed.
*Troubleshoots, analyzes and resolves VoIP hardware and software problems/issues; uses diagnostic software and technical troubleshooting processes; troubleshoots telephony problems as required.
*Negotiates with vendors whose products or services are in use when resolving issues or requesting pricing information. Researches technical solutions provided by vendors to ensure effectiveness of product or service. Provides video teleconferencing support for the Florida judicial network, including scheduling v-con requests, arranging v-con resources, running statistical reports for v-con usage, and troubleshooting v-con connections.
*Designs, develops and maintains new application software, such as automated document creation programs, automated oral argument calendar, or budget RDB; assesses and communicates technical needs of the area of responsibility to upper management.
*Customizes software by creating forms, templates and macros for individual staff preferences; assists with preparing of documentation on the network.
*Provides user support for the area of responsibility, including providing group and individual computer software training and ongoing assistance as required.
*Gathers information/data to support periodic and special technical reports documenting activities for area of responsibility.
*Performs administrative/clerical tasks, such as performing data entry, faxing, telephoning, or photocopying and maintains inventory of computer related items.
Submit a current and complete State of Florida application and verification of required education (i.e., copy of college degree or college transcript) to:
Fifth District Court of Appeal
Justine Sierzega, Deputy Marshal
300 South Beach Street
Daytona Beach, FL 32114
Phone: 386-947-1546 Fax: 386-947-1568
An application must be submitted for the position listing the appropriate class title and position number for which you are applying. Your application must be received by 5:00pm on the closing date.
The successful applicant will be subject to a criminal background check.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
If you need an accommodation to participate in the application/selection process, please call the contact person at the number indicated for each respective position. Persons using a TDD may call the contact person through the Florida Relay Service 1-800-955-8771.